Refunds
Paid plans are not open yet. For now, everything in StrongPantry is free to use and nobody is charged. Where this page talks about a paid plan, the free first week or a charge, it shows how things work once paid plans open. Using the lists now does not use up your free first week.
In effect from October 15, 2026
The short version. When you cancel, what you have already paid is not refunded: not the whole payment and not a part of it. If you are charged twice within 24 hours for the same plan, the second charge is returned (see below). You keep this week's list and the shopping list until the end of the month or year you paid for, and you are not charged again. Having your whole account deleted is not the same as cancelling: see "If your account is deleted or closed, or StrongPantry closes" below. Trying it costs nothing: the first week's list is free, one time for each account, and no card is asked for.
What happens when you cancel
You can cancel at any time. After you cancel, the Your plan page says your plan is canceled and shows the day it ends. Until that day you keep this week's list and the shopping list. The month or year you paid for runs from the day you were charged.
- Monthly plan, $4.99 a month. If you pay for a month and cancel two weeks in, you keep both lists for the rest of the month you paid for.
- Yearly plan, $39 a year. If you pay for a year and cancel part way through, you keep both lists for the rest of the year you paid for.
How to cancel
Open the Your plan page in the app (the "Your plan" link on the first screen after you sign in) and press "Manage or cancel". That opens a page run by Stripe, our card payment company, where you cancel. If your last payment did not go through, the button says "Update card". You can cancel there too. If you change your mind before your paid time runs out, you can undo it from the Your plan page.
If you were charged twice
If you were charged twice within 24 hours for the same plan, write to us at corporate@thestrongautomation.com and we return the second charge.
If your account is deleted or closed, or StrongPantry closes
- You ask us to delete your whole account. This is not the same as cancelling. When you cancel, your account and everything you entered stay. You keep both lists until the end of the month or year you paid for, and no money comes back. When your account is deleted, your account and everything you entered are removed. We do it within 30 days, whether or not you have a paid plan. If you have a paid plan, we cancel it and send back the money for the time you paid for and have not used, counted from the day you ask. The Privacy page says how to ask.
- We close an account for breaking the rules in the Terms. No money comes back for time paid for and not used.
- StrongPantry itself closes. We send back the money for the time you paid for and have not used.
Your rights under the law
Some places give buyers rights that a seller's policy cannot take away. If the law where you live gives you a right to cancel and get money back, you still have that right, and this page does not change it.
Who we are
StrongPantry is run by Jennifer Strong. Write to us at corporate@thestrongautomation.com.